Email issues

[Second Summer]

It seems that emails from veganforum.org have not been working since Monday -- oops! The mailgun account we were using appears to have stopped working. As a consequence of this, new members will not have been able to sign up properly as the emails with the confirmation links will not have been sent out. (Edit: I've now manually sent new confirmation link emails to these new members.)

We're now temporarily using a veggieviews.com account I have on my own mail server, and I will set up a new veganforum.org account there as a long-term solution. I had planned to do that anyway, as I prefer not to depend on third-party services whenever I can avoid it.

 

[Second Summer]

Ooops, I just discovered I had misspelled our email sender address in the board configuration. As a consequence I will not have received anything from the 'Contact Us' form, and newly signed up members may not have received the emails with the confirmation links.

It's human to make mistakes, right?

 

[Emma JC]

so I am not the only one not receiving emails at all?

Emma JC

 

[Second Summer]

so I am not the only one not receiving emails at all?

Emma JC

... and yes, existing members not receiving email notifications could have been another consequence. Are you receiving emails now, though? And have you checked your spam folder?

 

[Emma JC]

ah ha, it appears they started coming in at 7:37 AM EST today and yes, they all went into my Junk mail - now whitelisted so hopefully all good

Emma JC

 

[Lou]

I just got an email notification that I didn't even want

 

[Emma JC]

nope, despite whitelisting it at the server level it is still going into Junk

Emma JC

 

[Second Summer]

I just got an email notification that I didn't even want

Lucky you! There should be a link at the bottom of the email that says "Stop receiving these emails", and there are also settings in your preferences ('Content options').

 

[Second Summer]

nope, despite whitelisting it at the server level it is still going into Junk

Emma JC

The actual email sender address we use currently is support@veggieviews.com - is that the address you tried to whitelist? (I do plan to get a proper veganforum.org address "soon", but I haven't had the time & energy for it yet.)

 

[Emma JC]

The actual email sender address we use currently is support@veggieviews.com - is that the address you tried to whitelist? (I do plan to get a proper veganforum.org address "soon", but I haven't had the time & energy for it yet.)

yes